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(Junior) Customer Success Manager (f/m/x)

On-site
  • Berlin, Berlin, Germany
Operations

Job description

We are seeking a dynamic and passionate Customer Success Agent (f/m/x) to join our operations team and be responsible for delivering a high level of courteous and efficient customer service in response to customer inquiries across multiple contact channels.

Are you resilient and adaptable and have a natural passion for making people happy? Search no more! Our customer retention will depend on you! 🤝

  • You will be the first point of contact for our customers and focus on supply chain/operations

  • You will provide general support and build engaging relationships on every customer call or interaction

  • You will investigate and resolve customer complaints and feedback

  • You will work towards the Customer Care team KPIs and targets set by the management team

  • You will be responsible for reporting and documenting any kinds of issues to the responsible departments to drive continuous improvement

  • You will actively suggest ways to improve internal procedures and processes

  • You will run internal projects towards customer success optimisation

Job requirements

  • Proven experience in customer success or a related field, with a track record of building and maintaining sustainable customer relationships
  • Confidence and proficiency in using various communication channels to interact with customers
  • A strong customer service mindset, dedicated to delivering outstanding experiences and exceeding expectations
  • Excellent communication skills, with the ability to convey positivity and empathy in all interactions
  • Reliability, friendliness, and strong active listening skills are essential qualities
  • Self-organization and the ability to work effectively as part of a team
  • Fluency in both German and English is required; proficiency in additional languages is a definite advantage


To find out more about our benefits and interview process, please check out the FAQ section on our Career Page! 💥

Disclaimer

Formo is an equal-opportunity employer. We celebrate diversity and are committed to creating a diverse and inclusive environment for all employees. We do not discriminate on the basis of race, genetic information, color, physical or mental disability, religion, marital status, age, national origin, ancestry, medical condition, pregnancy, gender, sexual orientation, gender identity, or expression.

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